AvDb support is provided by email.
This method is usually convenient for users, as well as being the most efficient means for AvDb support, as this allows us to often reply outside normal office hours.
Many issues can be recognized by technical support with the mention of an error message or a brief description, making it easy for us to provide concise instructions
or point directly to the appropriate Knowledge Base article.
Other issues will require additional information from you to determine the best course of action.
Response to email inquiries generally occur within one business day, two at most.
If an issue is particularly complex, email support has proven ineffective, or the user strongly prefers, a remote service session may be used to remedy the issue.
Remote service allows us to see the issue directly and work on a resolution with you. AvDb provides remote service at a small cost to the user, via online shop.
Please feel free to send an email message to firstname.lastname@example.org in order to let us know about the issue you are having.